Underpromise and Overdeliver

Underpromise and Overdeliver

Customers don’t forget the promises you make. That means, you better deliver! In fact, I recommend taking advantage of every opportunity you have to wow your customers by overdelivering. You can do this by sending estimates for slightly more...
10 Things That Could Be Hurting Your Business

10 Things That Could Be Hurting Your Business

Losing money can result in a slow, painful death for businesses. However, losses are the default mode of operation unless you’re intentional about your finances. Remember the idea that things left to themselves tend to degenerate? Your business is not immune to this...

My take on business versus personal expenses

While at times it might seem convenient to use your business account to pay for personal expenses and vice versa, it’s not a wise practice. In order to stay above reproach, keep things clean, and avoid legal issues later, it’s best to maintain a separation of church...
Do You Know What to Fix Next in Your Business?

Do You Know What to Fix Next in Your Business?

If you’re like most business owners, you probably focus on what’s right in front of you. There are times when everything feels urgent, and you find yourself playing the part of a firefighter putting out theoretical fires – a far cry from the focused, level-headed...